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  FAQ


How do I order?
-- check our Ordering Help Page for complete step-by-step details.

Can I Mix 'n Match Colors or Sizes?
-- No, all ordering is by the dozen, and we can't break up the dozen and still offer you wholesale prices. Samples are available, but the price is between $5 to $10 depending on the cap. You will have to contact us by phone to order if there is no ordering box for Singles.

Do I have to order through the web site?
-- No, you can call us almost anytime and order through our toll-free number.
(800) 938-1911.

What if I want to return my purchase?
-- No problem. We believe in the "Sam Walton guarantee" - Satisfaction guaranteed, no questions asked. Unless it is a question of quality or a wrong order, there is a 15% restocking fee. Shipping charges are not refundable in such cases. If it is a problem with the merchandise or a mistake in the order, however, there is no surcharge and shipping is refunded.

Do you offer volume discounts?
-- Obviously, we have cut our prices down pretty close to the bone, but there's always room to wheel 'n deal for large quantities. Call us and we'll work out a deal with you.

How fast can I get my order?
-- We ship immediately. If you need expedited shipping, we can send it any way you want. That option available on the Shopping Cart when you place your order. If it is a special shipping option that you need, call us to arrange the shipping method you want.

Can I have it shipped to my Post Office Box?
-- We ship via UPS, and they do not deliver to the Post Office.

Do you take international orders?
-- Yes, subject to import/export restrictions and fees. Usually it is not a problem, but every country is different in some way. Leave it to us to work out the details. The rate charged you will be the exact rate that is charged us, but it will be a separate charge on your credit card.

PLEASE NOTE: Orders from Outside the 48 States-
Hawaii and Alaska
and Puerto Rico-
Shipping is via 2nd Day or Next Day Air only. UPS does not ship there by Ground or 3Day Select.
International- International Orders may be subject to dimensional weight rates.
Please contact us at garris@capsandvisors.com so we can process your credit card. We do not ship to international addresses that are different than the Cardholder's name and address.

Can I get Net 30 billing Purchase Orders?
-- Yes. Our billing accounts are handled through our Factor in Dallas, TX. They require the usual credit references and then assume the account. You pay them in 30 days. Contact us for a credit application. It takes about a couple of weeks or so for approval.

Question not answered here?
-- email us at garris@capsandvisors.com and we'll get you a quick response, or, once again, just give us a call at (800)938-1911.

 




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